Privacy Policy

The subject of data protection is personal data, i.e. all information relating to an identified or identifiable natural person. Personal data is also referred to simply as data in the following.

When accessing our website, your end device automatically transmits data for technical reasons. The following data is stored separately from other data that you may transmit to us:

• URL of the page accessed
• Latency of the network connection
• Date and time

for load balancing, i.e. to distribute access to our website across several devices and to be able to offer you the fastest possible loading times;

to ensure the security of our IT systems, e.g. to defend against specific attacks on our systems and to recognise attack patterns;

• Name
• Nationality
• E-mail address
• Telphone

Your registration data is required to set up and manage a booking for you. In this case, you conclude a (free) user agreement with us, on the basis of which we collect this data (Art. 6 para. 1 lit. b GDPR).

In order to conclude the agreement, you must provide us with this data. However, you are neither contractually nor legally obliged to conclude the agreement and thus to provide the data.

For the processing of enquiries, we use systems provided by HostMonster.com. based in the USA ("HostMonster"). Accordingly, your enquiries are stored on HostMonster's servers. There is no EU Commission adequacy decision for the USA, but HostMonster.com has been compliant with GDPR since May 25, 2018, are obliged to guarantee sufficient technical and organisational measures for data protection. Consequently, our service providers act for us as so-called processors within the meaning of Art. 28 GDPR.

In order to continuously improve our customer service, we analyse enquiries sent to us on the basis of certain parameters and keywords. Although, as a matter of principle, no analysis is carried out on the basis of personal data, it cannot be ruled out that, in individual cases, personal data may also be processed within this context. The processing required within this context serves our legitimate interest as well as that of our customers in the continuous improvement of our customer service (Art. 6 para. 1 lit. f GDPR).

Telephone calls are not stored. We will only use this data for the purpose of improving our customer service.

You have the option on our website to register for our newsletter. With our newsletter, we would like to send you information on offers, tours, activities or special promotions that is as personalised as possible. By registering for our newsletter, you therefore consent to us processing your email address for the purpose of sending the newsletter. The legal basis for this processing is Art. 6 para. 1 lit a GDPR. You can revoke your consent at any time by unsubscribing from our newsletter. To do this, you can use the unsubscribe link contained in every email or send us a message using the link https://www.whitedesertlodge.com/contact/.

When you book a tour, activity or similar on our site, we collect the data required to carry out the tour. This usually includes the following information: name, email address, telephone number, number of participants, date and time. Depending on the activity booked, it may also be necessary for us to collect further information, such as your flight number or the age of the participants. The processing that takes place in connection with this is based on Art. 6 para. 1 lit. b GDPR.

In order to keep you updated on your bookings we will send you booking confirmations as well as reminders and updates for upcoming bookings (e.g. changed times or meeting points) to make sure that you have all information you need to attend your booked services. Booking confirmations are sent to your email address, and/or by SMS to the phone number you provide during the booking process.

We process your personal data in order to be able to provide you with these features of our service (Art. 6 para. 1 lit. b GDPR).

You have various options for paying for your booking. In doing so, we will process the data required in each case depending on the selected payment method.

We use so-called "cookies" to offer certain functions of our website and to optimise the use of our website. "Cookies" are small files that are stored on your device with the help of your internet browser.

Specifically, we use (unless other cookies are specified elsewhere in this privacy policy or our cookie consent) the following cookies:

Session cookies: These cookies are needed to store certain technical data during your visit to our website, e.g. to determine whether you have logged in.

Persistent cookies: These cookies are needed to store data beyond a browser session if you wish to do so.

The current version of this privacy policy is always available at https://www.whitedesertlodge.com/privacy-policy

Status at: 30 Mar 2024